Frequently Asked Questions

• Do you do direct billing?

  We are able to direct bill a number of private insurance companies.  For a complete list, scroll down our “About” page.  You will need to bring the name of the policy holder, policy or group number, certificate ID number.  This information can be found on your insurance card.

• Does the Government MSP cover physiotherapy?

  MSP does NOT cover most people for physiotherapy.  The exception is for people with low income who are on premium assistance.  MSP has a calculator for this – http://www.gov.bc.ca/msp/eligibilitycalculator/.  If you are covered by premium assistance, you are eligible for 10 visits per year of any of physiotherapy, massage therapy, podiatry, naturopathy or acupuncture.  Please note this is a combined total of 10 visits, not 10 visits for each service.  Our user fee for physiotherapy services is $20 for each visit.  MSP only covers $23 per visit – this is a deep discount on our private fee and we do so, only to cover our costs.

• Where can I park?

  Street parking on Hornby is always an option.  Burrard and Howe have restrictions from 3pm to 6pm.  Street parking is free before 9am.  There are many pay lots located close to the clinic, including under the Residence Inn, under 1150 Hornby as well as at St Paul’s Hospital.  There are a few above ground lots in a two block radius as well.

  The is a bike lock rack in the front of the building.  Bikes are prohibited in the building.

  Be aware that there is currently construction along our stretch of Hornby as well as the Burrard Bridge that may affect your commute time.

• What are your office hours?

  We are open from 7am to 7pm Monday to Friday (last appointments at 6:40) and on Saturdays from 8am to 3pm.

• Can I reach my therapists by email?

  Our main email address is info@burrardphysiotherapy.com.  Many of our therapists do have a direct email, but we won’t publish those on our website.  If you send your emails to the main address, we will forward it to your therapist and they will respond from their direct email addresses.

• What should I bring to my first ICBC treatment?

  You will need your Care Card and your ICBC claim number.  You don’t need a Doctor’s referral for your initial block of treatment, but one may be required at a later date.  Our friendly reception staff will let you know when you are nearing the end of a treatment block and if a referral will be required to continue treatment.

• What should I bring to my first WCB treatment?

  You will need to arrive about 15 minutes before your appointment to fill out paperwork.  Bring your Care Card, claim number and employer information.

• What is your cancellation policy?

  We require 24 hours notice to cancel an appointment or your full fee will apply.  We have to notify WCB if you no show or repeat cancel appointments.

  Our online booking program is unable to take cancellations at this time.  You will have to call the clinic at 604 684 1640 or email us at info@burrardphysiotherapy.com.

• Do I need a Doctor's referral?

  No, physiotherapists are designated primary diagnosticians under the BC Healthcare Act.  However, some insurance companies require a referral.  You will have to check you own policy for this information.  ICBC and WCB also may require a referral or a physician report.