Word on the street is...
Here's what people have to say about Burrard Physiotherapy.
Burrard Physiotherapy
1190 Hornby Street #702, Vancouver
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Went for several months due to a back injury. The staff was awesome, they were always polite, accommodating, and knowledgeable. In particular Gemma went above and beyond to help me. Even going so far as to call to check up on me when she … More thought I might have a blood clot in my leg, and needed to go to the hospital.
Would totally recommend to anyone needing physio. -
Ive had really great experience at Burrard Physiotherapy so far. I’ve been seeing Gemma for the past 2 months for my IT band issues and she’s been great in treating it. She actually listens to you attentively and makes a good treatment … More plan. Highly recommend her!
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Very good experience with Lynda Lawrence for my first Physio session today. I’ve had an issue with my hip for over a year now after my sports injury and Lynda seems very knowledgeable and helpfully. I’m so excited to see how much progress … More we can achieve.
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The reviews speak for themselves, Burrard PT is by far the best clinic I have been to. My PT, Matt, is a great listener, very passionate, knowledgeable, and most of all personable.
From the first session, he knew exactly how to tackle … More my problem and fully broke down what was causing my pain and came up with a great plan to fix my back. Every once in a while, he likes to call back to check in and see how my overall health is and makes sure that I know he’s there to help if any issues arise. This has been my go-to PT last year and I will continue to go there as long as I’m in Vancouver.
Cheers Matt! -
Burrard Physio is one of the most professional physiotherapy clinics I have ever visited. The location is clean and well equipped with good equipment.
The staff is attentive and caring, particularly Gemma, who has been great in helping … More me redress a long-standing shoulder injury. The exercises she recommended were very helpful, and she made sure to follow up on my progress throughout the past few months.
Highly recommend. -
Gemma was amazing and took the time to understand what my issues was! I fell of the electric scooter and had a really hard time repairing my legs strength. Thanks to her it’s been 5-6 months and I’m back doing my regular workout and being … More happy and healthy again 10/10! Would go recommend to everyone!
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I have been going to this clinic for 2 months. Despite family tragedies, and other circumstances I never missed a session
, Today there was a significant storm outside, with lots of wind and rain. I called to ask to reschedule the appointment … More as I had to walk to the clinic and did not want to get sick. I explained that I had had pneumonia several times before and did not want to be exposed to the elements, especially with COVID around. I will also mention that I'm a senior and have previously been vulnerable and almost lost my life.
I spoke to the office manager, who said no! If you miss this session, you will be charged $95.. I did mention that I could die if I got sick again. She would rather, I went into the clinic with the prospect of getting very sick, rather than changing the day of the appointment.
I canceled all my future appointments and will never go to this clinic again.
I will add that the clinic's response illustrates these people's deception and lack of integrity. The cancelations they mentioned are lies. As stated earlier, I have not missed a session in the last 2 months that I have been attending this clinic. I went to my sessions even when my mother was dying in hospital. It is unfortunate that they hired such an inappropriate administrative manager, as her attitude and unfriendly, and robotic manner diminishes the clinic. To say that I canceled 7 times is a farfetched lie. They also made a lot of mistakes in my scheduling and had to reschedule. I hope that these are not marked as cancelations. Unfortunately COVID really effected the ability to hire competent staff and businesses are forced to settle for less.. If it is the owner who left this response I would suggest that in the future, you would make certain that the facts are correct before posting a response to a Google review. This is very bad customer service. I have also contacted the supervisor of ICBC and told her the situation.. She was appalled! They need to hire a better clinic manager and this inadequate person who cannot think for herself must go, as this business will eventually lose many patients if this insensitivity continues. -
I sprained my foot badly and walking was quite painful. I started seeing Gemma at Burrard Physio just a few days after the injury and she was amazing. Within a week I could already see noticeable progress and at 4 weeks my foot is nearly … More back to normal! She’s professional, lovely to chat with, and focuses not only on immediate relief but also strengthening for long term improvement. I highly recommend her!
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I had a lower back issue and saw Matt as a new patient. Matt was great. He listened attentively, gently located the troublesome area and worked on the muscle groups affected. I really felt the benefit of the session and followed his rehab … More plan. My back approves!
Thanks Matt -
I have been very pleased with my experience at Burrard Physiotherapy clinic with a physiotherapist Matt Godbeer. He is very knowledgeable, organized and compassionate. In a friendly manner and a professional attitude he helped me to eliminate … More pain and swelling as well as strengthen my foot and ancle muscles enabling them to reach a full range of mobility in just five sessions over four weeks. Now I’m able to wear all footwear I used to use before my injury and go back to my very active lifestyle considering my age of 71 years. Thank you Matt.
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I had been having vertigo for about a week, though it went away a little it was still draining and hard to function. Found Linda through internet search, called, made appointment (she had spot available later that day). Went in, sat with … More her, she outlined different types of vertigo and she wanted to rule out mechanical type (inner ear type) she performed a test and I did not have mechanical version and there isn't much she (or anyone) could do but to wait for it to go away on it's own. Linda took her time, was clear, instructive, knowledgeable and very personable. I would go again if her services were needed.
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It was my first time seeing Gemma at this clinic. I found her very personable and easy to talk to. She listens carefully to concerns. Gemma is knowledgeable and once the problem is identified she explains what she she is doing and why. … More I would not hesitate to refer her to my friends and in fact I have already done so!
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My experience with Burrard Physiotherapy has been nothing short of execellent. Staff are freindly, professional and I highly recommend them to anyone needing help with any health issues hindering your daily activities be it work, sport … More or both! Booking appointments is easy, and appointment reminders always sent.
I would like to say that in my case I was treated only by Gemma and I dont think I could have been more fortunate in her being selected as my therapist. She is super knowledgable in all aspects of her field and was a pleasure to deal with. Thank you Gemma and the Burrard Physiotherapy team. -
Waited 8 months of sessions so give a review, so this isn't a one off. Burrard Physio has amazing staff, everyone is friendly but more importantly knowledgeable and are there to make you better and they do!
I have had shoulder issues … More since early high school and fours months in I noticed a significant difference. I could stand up straight, my back didnt hurt when I do so, etc. Now a few months past that it's even better, I'm a new man! My friends have even all noticed.
Also their prices are extremely reasonable, I'd say even inexpensive for the quality treatment and Physiotherapy I, and friends who recommended me, have received here. Work was changing its plans and had to pay out of pocket for about 5 sessions but still so worth it. -
I saw Gemma for some problems with my neck/posture and she was amazing! Very nice and considerate and explained everything really well. I am always nervous with any kind of health appointment, but she was great and I got a lot of really … More good neck stretching tips!
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Staff is professional and online booking system is smooth. Gemma was super helpful and professional. I like the email sent with all the movements needed, with demonstrations. Very helpful!
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Great experience with Gemma Greig. She turned a mass of knotted muscle back into a functional neck. Much appreciated!
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I attended as a new patient and was seen to by Matt. He was professional, curious, kind and down-to-earth. I felt that he cared to assess with precision what the cause of pain was. He also suggested a multitude of care options, and sent … More through a comprehensive treatment plan. The administrative staff were also helpful and kind, which isn't always easy, depending on how busy they are and the sorts of people they have to interact with. It goes a long way. Prices are also reasonable for those paying out of pocket!
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Kaitlyn was personable, professional and attentive. She offered me support/rehabilitation that addressed not just my injury but also my lifestyle. I would highly recommend Kaitlyn.
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Recommend this office. Five stars . Seeing Matt, for a knee problem , made me feel comfortable right away. Feel his knowledge base is great and really well-rounded . Totally felt he knows his stuff . The office as well is comfortable and … More safe in these times, the office staff are fantastic and really friendly . Highly recommend this physio
Tell us about your experience at Burrard Physio.